Privacy Policy

1. Who We Are

FUSE MEDIA PRODUCTION SRL, a company established in Romania ("FUSE", "we", "us"), is the data controller for personal data processed through fuseoperations.com. You can contact us about privacy matters through the contact form available on this website.

2. Personal Data We Process

Depending on how you use the website, we may process:

• contact details, such as your name and email address;
• business details, such as company name, website, team size and the tools you use;
• information you provide about your workflows and automation goals;
• appointment details submitted when you schedule a discovery call; and
• basic technical and security information generated when the website is accessed, such as IP address, browser information and server logs.

Please do not submit confidential information that is not necessary for your enquiry.

3. Why We Use Your Data

• to respond to enquiries, assess your needs and schedule calls, based on steps requested before entering into a contract;
• to provide contracted services and manage our business relationship;
• to operate, secure and improve the website, based on our legitimate interests;
• to comply with accounting, tax and other legal obligations; and
• to send marketing communications only where we have a valid legal basis, including consent where required.

4. Service Providers and International Transfers

We use service providers that help us host the website, deliver content and schedule calls, including Netlify, Cal.com, Google Fonts and the CDN used for the website animation. These providers may process limited technical or contact data on our behalf or as independent controllers under their own terms. Where personal data is transferred outside the European Economic Area, we rely on an applicable adequacy decision or appropriate safeguards, such as the European Commission's standard contractual clauses.

5. How Long We Keep Data

We keep personal data only for as long as necessary for the purpose for which it was collected. Enquiries that do not lead to a commercial relationship are normally deleted or anonymised within 24 months. Contract, billing and accounting records may be retained for the periods required by Romanian law. We may retain limited information for longer where necessary to establish, exercise or defend legal claims.

6. Cookies and External Content

We do not currently use advertising or behavioural analytics cookies. Essential technologies may be used to provide and secure the website. When you open the Cal.com scheduling interface, that service may use technologies required to operate the booking experience. If we introduce non-essential cookies, we will request consent where required.

7. Your Rights

Subject to the conditions in applicable law, you may request access to, correction or deletion of your personal data, restriction of processing, data portability, or object to processing based on legitimate interests. Where processing is based on consent, you may withdraw it at any time without affecting earlier processing. You also have the right to lodge a complaint with Romania's National Supervisory Authority for Personal Data Processing (ANSPDCP) at dataprotection.ro.

8. Security and Automated Decisions

We use reasonable technical and organisational measures designed to protect personal data. No method of online transmission or storage is completely secure. We do not use information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

9. Updates and Contact

We may update this notice when our services or legal obligations change. The current version will always appear on this page. To exercise your rights or ask a privacy question, use the contact form and state that your request concerns personal data.